Detroit, MI
Account Manager
Customer Relationship Specialist
The Customer Relationship Specialist will be responsible for managing and enhancing relationships with key customer accounts in a manufacturing setting. This role involves working closely with internal teams to ensure customer programs are executed successfully and customer needs are met.
- Build and maintain strong relationships with existing customers
- Act as the main point of contact for customer accounts
- Coordinate pricing activities, RFQs, and customer requests
- Collaborate with internal departments to address any quality or delivery issues
- Conduct strategic planning, forecasting, and account reviews
- Monitor customer satisfaction and identify areas for improvement
- Facilitate communication throughout the product lifecycle
Requirements
- Prior experience in account management within a manufacturing environment
- Experience working with Automotive OEM, Tier 1, or Tier 2 suppliers
- Ability to manage RFQs, quotations, and pricing activities
- Strong commercial skills, including contract negotiations and profitability reviews
- Excellent cross-functional collaboration abilities
- Proficient in ERP systems, Microsoft Excel, and business reporting tools
- Demonstrated experience in conducting business reviews and account planning
- Willingness to travel occasionally