Join Our Team as a CNC Service Technician in Grand Rapids, MI!

We are currently looking for a talented CNC Field Service Technician to handle the installation, maintenance, troubleshooting, and repair of high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems. This role will involve both onsite and remote customer support, with occasional travel for installations, repairs, training, and service calls.

Benefits:

• Medical and dental coverage for employees and spouses after 30 days
• Company-paid life insurance
• Voluntary life insurance
• Short- and long-term disability coverage
• 401(k) with an employer match

Responsibilities:

• Install, configure, maintain, and repair CNC machine tools and automation systems
• Provide onsite and remote technical support for CNC machine tools
• Diagnose mechanical, electrical, software, hardware, and basic networking issues
• Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components
• Replace computer components and complete system configurations and repairs
• Assist customers with CNC machine operation and technical questions
• Document service activities, repairs, findings, and recommended follow-up actions
• Escalate complex CNC machine issues to engineering and technical support teams
• Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%)

Requirements:

• Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation required
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills
• Experience with CNC controls, machine-control computers, or industrial monitoring systems
• Ability to replace computer components, configure systems, and provide basic networking support
• Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field
• Ability to work independently, prioritize service needs, and maintain accurate documentation
• Strong communication and customer service skills
• Manufacturing or CNC machining experience preferred
• Willingness and ability to travel to customer facilities as required (up to 60%)