We are looking for a CNC Technical Support Engineer in Cleveland, OH!

We have partnered with a leading CNC Machine Tool Builder in their search for CNC Field Service Engineers. As a Field Service Engineer, your responsibilities will include providing installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities across the nation. This role is crucial for ensuring optimal machine performance and delivering exceptional customer service.

The ideal candidate will possess strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference for candidates near airports or in IL, TN, KY, AL, and OH.

Responsibilities:

• Install new CNC machine tool systems at customer sites with all options and accessories
• Perform machine leveling, geometry checks, and final adjustments for peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions, including repair or replacement solutions
• Provide technical support onsite and remotely via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Deliver customer training and assist with project coordination as needed
• Provide service support at trade shows and company events as required
• Maintain detailed service documentation and reporting
• Travel extensively including overnights and occasional weekends (100%)
• Perform other duties as needed

Requirements:

• Minimum 5 years of experience in CNC machine tool maintenance and service (electrical and mechanical)
• Minimum 5 years of experience providing remote technical support in the machine tool industry
• Proven experience in installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, particularly FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% weekdays) and work independently in the field