Cleveland, OH

Store Manager

Cleveland, OH
Posted 4 weeks ago

Retail Operations Supervisor

Location: Cleveland, OH

Schedule: Weekdays 10:30am – 7pm (weekend availability required)

The Retail Operations Supervisor is responsible for overseeing sales, customer experience, daily operations, and employee development. This role requires strong leadership skills, the ability to motivate and hold a team accountable, and collaboration with boutique teams. The Retail Operations Supervisor reports to the District Sales Manager.

Our ideal candidate has excellent communication skills, a strategic mindset, and a passion for empowering both clients and team members. This position offers an annual salary plus a competitive commission and bonus structure. Individuals who are confident, goal-driven, personable, and experience-focused thrive in our incentivized pay structure.

Key Responsibilities:

Ensure a polished, professional, and trendy image to represent our brand
Work independently and collaboratively in a team environment
Learn and stay up-to-date with bridal industry trends
Provide exceptional service with attention to detail to all clients
Articulate knowledge of designers, garment fit, construction details, and alterations
Exhibit qualities of encouragement and empowerment to create a positive work environment
Analyze key performance indicators (KPIs) and store operations
Uphold brand standards and lead a high-performance sales team
Recruit talented individuals
Demonstrate excellent written and verbal communication skills
Pay meticulous attention to detail and identify opportunities for improvement
Effectively manage time and adjust priorities based on business needs
Possess a team-oriented mindset
Lift up to 35 pounds for boxes and mannequins, and move multiple gowns on hangers

Qualifications:

2+ years experience as a Retail Manager (Bridal experience is a plus!)
1+ year(s) sales experience
5+ years customer service experience
Proficient in Apple products, Google Drives, and Microsoft Office
Reliable transportation
Strong verbal and written communication skills
High school degree

We are an equal opportunity employer and do not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.