Special Accounts Administrator

Location: South Windsor, CT

Industry: HVAC

Position Overview:

Our client is seeking a detail-oriented and proactive Special Accounts Administrator to join their team in South Windsor, CT. This role is pivotal in managing administrative responsibilities for high-profile national accounts within the HVAC industry. The ideal candidate will thrive in a dynamic environment, maintain strong client relationships, and ensure the seamless execution of account-related activities.

Key Responsibilities:

Account Coordination:

• Serve as the primary point of contact for assigned national accounts, ensuring timely and accurate communication.
• Maintain and update account records, contracts, and documentation.

Administrative Support:

• Prepare reports, proposals, and presentations tailored to client needs.
• Process and track purchase orders, invoices, and account-specific documentation.
• Monitor account performance metrics and generate periodic reports for internal and client review.

Client Relationship Management:

• Foster and maintain positive relationships with key account stakeholders.
• Address client inquiries, issues, and requests promptly and professionally.

Operational Excellence:

• Collaborate with cross-functional teams, including sales, service, and logistics, to meet account requirements.
• Ensure compliance with client-specific agreements, industry regulations, and internal policies.

Process Improvement:

• Identify opportunities to enhance account management processes and improve efficiency.
• Assist in the development and implementation of administrative tools and systems.

Qualifications:

Education:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Management, or related field preferred.

Experience:

• 2+ years of experience in account administration, customer service, or a related administrative role.
• Experience in the HVAC industry or a similar technical field is highly desirable.

Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time-management abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to analyze data and prepare detailed reports.
• Problem-solving aptitude with a proactive mindset.

Attributes:

• Team-oriented with a commitment to collaboration and achieving shared goals.
• Adaptable and capable of managing multiple tasks in a fast-paced environment.
• Professional demeanor with a customer-focused attitude.