Lansing, MI

$65,000.00 - $75,000.00

Field Service Technician

Job Title: Field Service Technician

Location: Lansing, Michigan

Salary: $65-75K plus bonus

Job Summary of the Field Service Technician:

We are seeking a Field Service Technician who is skilled at independently assembling, commissioning, inspecting, repairing, and troubleshooting systems both domestically and internationally. The ideal candidate should thrive on direct customer interactions, possess excellent technical report writing skills, and contribute to product improvement recommendations for the Product Development Group.

Qualifications of the Field Service Technician:

  • At least 5 years of experience in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (domestic and international)
  • Proficiency in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Highly preferred knowledge of PLCs
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficiency in Microsoft Word, Excel, and PowerPoint in a Windows environment
  • Clean driving record
  • No fear of heights
  • Experience with PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity required. Siemens, ABB, and TMEiC platform(s) experience highly preferred
  • Must currently hold or be able to obtain a valid passport for international travel

Responsibilities of the Field Service Technician:

  • Frequent communication and collaboration with customers, vendors, and contractors
  • Schedule and coordinate the participation of relevant parties for equipment installation, start-up, and commissioning
  • Ensure timely response to customer inquiries internally
  • Troubleshoot PLCs, VFDs, and other automated equipment on-site and remotely
  • Repair equipment both under warranty and outside of warranty at customer facilities
  • Perform routine inspections of existing system installations
  • Oversee pre-commissioning activities in mechanical, electrical, instrumentation, and automation disciplines
  • Travel to customer sites for final commissioning and equipment demonstrations
  • Clear and sign-off on mechanical, electrical, instrumentation, and automation punch list items per project requirements
  • Participate in project and construction meetings as necessary
  • Provide technical training to end-user operators and maintenance personnel
  • Respond to technical issues on-site, analyze and resolve faults, and provide ongoing technical support
  • Independently coordinate site visits and travel arrangements
  • Offer direct technical support to customers, contractors, sales, and engineering for testing and field service activities

Salary: $65,000.00 - $75,000.00

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