Atlanta, GA

$65,000.00 - $75,000.00

Field Service Technician

Job Title: Field Service Technician

Location: Atlanta, Georgia

Salary: $65-75K plus bonus

Job Summary

We are seeking a Field Service Technician who is self-motivated, comfortable with direct customer interaction, skilled in writing technical reports, and capable of making recommendations for product improvement to the Product Development Group. The Field Service Technician will be responsible for independently assembling, commissioning, inspecting, repairing, and troubleshooting systems, both domestically and internationally.

Qualifications

  • 5 years of experience in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (both domestic and international travel)
  • Proficient in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Highly preferred knowledge of PLCs
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficient in working in a Windows environment and using Word, Excel, and PowerPoint
  • Clean driving record
  • No fear of heights
  • Experience in the use of PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity required. Siemens, ABB, and TMEiC platform(s) experience are highly preferred.
  • Must currently hold or be able to obtain a valid passport (with proper documentation to travel into and outside of the United States)

Responsibilities

  • Frequently interface with customers, vendors, and contractors
  • Support in scheduling and coordinating participation of vested parties at the site for equipment installation and commissioning
  • Coordinate internally to ensure timely response to customer inquiries
  • Troubleshoot PLCs, VFDs, and other automated equipment on-site and remotely
  • Repair equipment at customer facilities, both warranty and non-warranty claims
  • Conduct routine inspections of existing system installations
  • Ensure correct implementation of pre-commissioning activities and quality of work
  • Travel to customer sites to perform final commissioning and demonstrate equipment functions
  • Support project team in clearing punch list items and meeting project requirements
  • Participate in project and construction meetings as required
  • Provide technical training to end-user operators and maintenance personnel
  • Provide on-site troubleshooting and support for technical issues
  • Independently coordinate site visits and travel arrangements
  • Provide direct technical support for testing and field service activities

Salary: $65,000.00 - $75,000.00

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