Raleigh, NC

$65,000.00 - $75,000.00

Field Service Technician

Job Title: Field Service Technician

Location: Raleigh, North Carolina

Salary: $65-75K plus bonus

Job Summary of the Field Service Technician:

We are seeking a highly motivated Field Service Technician who thrives in a customer-facing role. The ideal candidate is self-directed, possesses excellent communication skills, and has a strong technical background. This position will involve writing technical reports and providing recommendations for product improvement to the Product Development Group. The Field Service Technician will be responsible for the assembly, commissioning, inspection, repair, and troubleshooting of systems, both domestically and internationally.

Qualifications of the Field Service Technician:

  • Minimum of 5 years experience in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (domestic and international)
  • Proficient in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Strong knowledge of PLCs (highly preferred)
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Clean driving record
  • Comfortable working at heights
  • Experience with PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity
  • Preferred experience with Siemens, ABB, and TMEiC platforms
  • Must currently hold or be able to obtain a valid passport

Responsibilities of the Field Service Technician:

  • Frequent interaction with customers, end-users, vendors, and contractors
  • Schedule and coordinate the participation of relevant parties for equipment installation and commissioning
  • Ensure timely response to customer inquiries
  • Troubleshoot PLCs, VFDs, and other automated equipment on-site and remotely
  • Repair equipment at customer facilities
  • Perform routine inspections of existing system installations
  • Ensure proper implementation of pre-commissioning activities
  • Travel to customer sites for final commissioning and equipment demonstrations
  • Clear and sign-off on mechanical, electrical, instrumentation, and automation punch list items
  • Participate in project and construction meetings
  • Provide technical training to end-users and maintenance personnel
  • Resolve technical issues on-site and provide ongoing support to customers
  • Coordinate site visits and travel arrangements
  • Provide direct technical support to customers, contractors, sales, and engineering

Salary: $65,000.00 - $75,000.00

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