Lansing, MI

$65,000.00 - $75,000.00

Field Service Technician

Job Title: Field Service Technician

Location: Lansing, Michigan

Salary: $65-75K plus bonus

Job Summary of the Field Service Technician:

We are seeking a Field Service Technician who is self-motivated and comfortable interacting with customers. This individual should have strong technical writing skills and the ability to provide product improvement recommendations to the Product Development Group. The Field Service Technician will be responsible for independently assembling, commissioning, inspecting, repairing, and troubleshooting systems both domestically and internationally.

Qualifications of the Field Service Technician:

  • Minimum of 5 years experience in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (both domestically and internationally)
  • Proficient in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Highly preferred knowledge of PLCs
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficient in working in a Windows environment and using Word, Excel, and PowerPoint
  • Clean driving record
  • Comfortable working at heights

Responsibilities of the Field Service Technician:

  • Regularly interact with customers, end-users, vendors, and contractors
  • Assist in scheduling and coordinating the participation of involved parties for equipment installation and start-up
  • Coordinate internally to ensure timely response to customer inquiries
  • Troubleshoot and repair PLCs, VFDs, and other automated equipment both on-site and remotely
  • Perform routine inspections of existing system installations
  • Ensure proper implementation of pre-commissioning activities and provide quality reports
  • Travel to customer sites for final commissioning and equipment demonstration
  • Support project team in clearing punch list items and meeting project requirements
  • Participate in project and construction meetings
  • Provide technical training to end-user operators and maintenance personnel
  • Resolve technical issues on-site and provide ongoing support to customers
  • Coordinate site visits and travel arrangements independently
  • Provide direct technical support to customers, contractors, sales, and engineering

Salary: $65,000.00 - $75,000.00

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