Harrisburg, PA

$65,000.00 - $75,000.00

Field Service Technician

Field Service Technician Job Description

Job Title: Field Service Technician

Location: Harrisburg, Pennsylvania

Salary: $65-75K plus bonus

Job Summary:

We are seeking a self-directed Field Service Technician who excels in customer interactions, possesses strong technical writing skills, and can provide valuable input to our Product Development Group. The Field Service Technician will independently handle assembly, commissioning, inspection, repair, and troubleshooting of systems both domestically and internationally.

Qualifications:

  • Minimum of 5 years in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel up to 70% of the time (domestic and international)
  • Proficiency in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Highly preferred knowledge of PLCs
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficiency in Windows environment and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Clean driving record
  • Comfortable with working at heights
  • Experience in the use of PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity, with preference for Siemens, ABB, and TMEiC platforms
  • Must possess or be able to obtain a valid passport with proper documentation for international travel

Responsibilities:

  • Frequent interaction with customers, end-users, vendors, and contractors
  • Coordinate site inspections and witness final equipment installation
  • Ensure timely response to customer inquiries
  • Troubleshoot and repair PLCs, VFDs, and other automated equipment on-site and remotely
  • Perform warranty and non-warranty repairs at customer facilities
  • Conduct routine inspections of existing system installations
  • Oversee pre-commissioning activities and ensure quality of work and reports
  • Travel to customer sites to perform final commissioning and demonstrate equipment functions
  • Support project team in completing punch list items
  • Participate in project and construction meetings
  • Deliver technical training to end-user operators and maintenance personnel
  • Provide on-site troubleshooting and technical support to customers
  • Coordinate site visits and travel arrangements independently
  • Provide direct technical support to customers, contractors, sales, and engineering

Salary: $65,000.00 - $75,000.00

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