Boston, MA

$65,000.00 - $75,000.00

Field Service Technician

Field Service Technician Job Description

Field Service Technician

Location: Boston, Massachusetts

Salary: $65-75K plus bonus

Job Summary

We are seeking a self-directed Field Service Technician with excellent customer service skills, technical report writing abilities, and the capability to provide product improvement recommendations for the Product Development Group. The Field Service Technician will be responsible for independently assembling, commissioning, inspecting, repairing, and troubleshooting systems both domestically and internationally.

Qualifications

  • Minimum 5 years of experience in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (domestic and international)
  • Proficient in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Strong knowledge of PLC's is highly preferred
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Clean driving record
  • No fear of heights

Responsibilities

  • Frequently interact with customers, vendors, and contractors
  • Assist in scheduling and coordinating participation in equipment installation, start-up, and commissioning
  • Coordinate internally to ensure timely response to customer inquiries
  • Troubleshoot and repair PLC's, VFD's, and other automated equipment onsite and remotely
  • Perform routine inspections of existing system installations
  • Ensure proper implementation of pre-commissioning activities and the quality of reports
  • Travel to customer sites to perform final commissioning and demonstrate equipment functions
  • Support the clearance of punch list items and participate in project and construction meetings
  • Provide technical training to end-user operators and maintenance personnel
  • Act as a trouble-shooter for technical issues and provide on-site support to customers
  • Independently coordinate site visits and travel arrangements
  • Provide direct technical support to various stakeholders

Salary: $65,000.00 - $75,000.00

  • Max. file size: 300 MB.