Atlanta, GA

$65,000.00 - $75,000.00

Field Service Technician

Job Title: Field Service Technician

Location: Atlanta, Georgia

Salary: $65-75K plus bonus

Job Summary:

We are seeking a skilled Field Service Technician who is self-motivated and comfortable with direct customer interaction. The ideal candidate will possess excellent technical writing skills and be able to provide valuable input to the Product Development Group for product improvements. The Field Service Technician will be responsible for independently assembling, commissioning, inspecting, repairing, and troubleshooting systems both domestically and internationally.

Qualifications:

  • Minimum 5 years of experience in a Field Service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (both domestic and international)
  • Proficiency in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Highly preferred knowledge of PLCs
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Clean driving record
  • No fear of heights

Responsibilities:

  • Frequent interaction with customers, vendors, and contractors
  • Scheduling and coordinating participation of vested parties for equipment installation and start-up
  • Coordinating internally to ensure prompt response to customer inquiries
  • Troubleshooting PLCs, VFDs, and other automated equipment on-site and remotely
  • Repairing equipment at customer facilities for warranty and non-warranty claims
  • Conducting routine inspections of existing system installations
  • Ensuring proper implementation of pre-commissioning activities
  • Performing final commissioning and equipment function demonstrations to obtain customer acceptance
  • Assisting with clearing project punch list items
  • Participating in project and construction meetings
  • Providing technical training to end-users and maintenance personnel
  • Responding to on-site technical issues and troubleshooting faults
  • Coordinating site visits and travel arrangements
  • Providing direct technical support to customers, contractors, sales, and engineering

Salary: $65,000.00 - $75,000.00

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