Atlanta-based Field Support Specialist

Job Location: Atlanta, GA

Please note: This position is not eligible for sponsorship or work authorization. Therefore, if you require sponsorship to work in the United States, we cannot consider your application at this time.

We are seeking a Field Support Specialist for a leading manufacturer of medical laboratory analyzers. In this role, you will be responsible for servicing medical laboratory equipment such as hematology, chemistry, and coagulation analyzers. To be successful, we prefer candidates with current or recent Field Service experience in the Medical Device industry. You will primarily be servicing automated robotic lab instrumentation in the greater Atlanta, GA area. A strong background in electronics and electro-mechanical troubleshooting is required.

Please note that this position does not offer relocation assistance. Therefore, candidates should reside within a reasonable commute of the greater Atlanta, GA area.

Questions:

• Do you have at least 3 years of current or recent Field Service Experience? (Yes/No)
• Do you have experience servicing electronics? (Yes/No)
• Do you have experience servicing electro-mechanical equipment? (Yes/No)
• Can you do overnight travel? (Yes/No)

Qualifications:

• A Certificate or AAS Degree in electronics or a related discipline is required.
• Good experience with electronics and electro-mechanical troubleshooting.
• Overnight travel will be required.
• Minimum of 3 years experience as a field service engineer.
• Experience servicing medical lab analyzers or other medical instrumentation would be a plus.
• This job requires the individual to be fully vaccinated against COVID-19.

Responsibilities:

• Will be involved with the installation, servicing, and preventive maintenance of the instrumentation.
• Establish a good customer relations foundation.
• Coordinates problem resolution within the Field Support Group.
• Maintain car inventory, such as tools, trunk stock (parts), etc.
• Provides basic on-site training regarding the operation of company instrumentation.

Benefits:

• Base salary $65,000 - $80,000 depending on experience (overtime and performance bonus should add an additional $4,000 - $8,000 annually, probably more).
• Company vehicle.
• Laptop and cellphone.
• Fully paid family medical, dental, and life insurance.
• 401K.
• Vacation, PTO, and paid holidays.
• Tuition Reimbursement.
• Annual bonus.