Job Title: Field Service Coordinator

Location: Omaha, Nebraska

Salary: $50-55K plus bonus

Job Summary:

As a Field Service Coordinator, you will play a vital role in our Field Service Team by assisting with various day-to-day tasks. Your responsibilities will include estimating small service jobs, following up with customers on quotations and orders, coordinating with the outside sales force on customer requests, processing purchase orders, job sheets, and customer invoices promptly. You will communicate with Field Service Technicians, customers, and sub-contractors to ensure smooth logistics and schedules for service jobs. Additionally, you will manage short-term projects until their successful completion. The Field Service Coordinator works closely with the Service Business Specialist and Field Service Manager to support current and long-term growth.

Qualifications:

• Bachelor's degree in Business preferred or equivalent combination of education and experience.
• Construction or general contractor experience is a plus.
• Direct experience in estimating or bidding such work is also a plus.
• Ability to type a minimum of 50 words per minute with an accuracy of at least 90%.
• Proficient in using Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
• Industry background in construction, plumbing, electrical, HVAC, and experience working in both field and office settings.
• Experience with bidding, quotes, problem-solving, ordering parts, and customer service.
• Experience with field service tech deployment into the field.
• Ability to read blueprints.
• Ability to deal effectively with discounts, percentages, proportions, and currency conversion.
• Ability to read and analyze business information.
• Presentation and customer service interaction skills.

Responsibilities:

• Fully support the service business and opportunities throughout the Americas.
• Handle day-to-day customer requests, providing price and availability information, and communicating the status of quotes, orders, and shipments.
• Work with customers primarily via telephone and email to determine product or project specifications related to service capabilities.
• Create quotes and provide technical documents to customers when needed.
• Regularly follow up on active quotations and collaborate with outside sales, Market Development Managers, or other team members to enhance the chances of winning business.
• Maintain accurate and complete customer records in Navpoint during and after customer interactions.
• Develop a basic understanding of our products and the applications they are used in.
• Collect and record details of pending, active, and completed service projects and sales orders.
• Coordinate with the Field Service Group, Sales, and customers for scheduling and completion of service jobs.
• Contact customers via outbound calls and emails for follow-up, lead qualification, prospecting, and other business development activities.
• Travel is infrequent but may be required for trade shows, occasional visits to customers' facilities, or job sites to support customers, facilitate learning, or improve knowledge of applications, markets, field issues, or product usage.
• After initial training, this position can be hybrid, allowing for 2 days of working from home per week.