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Job Title: Coordinator of Large Orders & Key Accounts Service Representative

Location: Omaha, Nebraska

Salary: $55-65K

Job Summary of the Services Coordinator of Large Orders & Key Accounts:

Are you a highly organized professional with strong skills in managing high-value orders and communicating with key accounts? Join our team as a Coordinator of Large Orders and Key Accounts Service Representative at our Omaha, Nebraska office! In this role, you will oversee large orders exceeding $50,000 from initiation to completion. You will manage key accounts, starting with our most significant global client. Your responsibilities will include entering and managing all their orders, creating parts quotes, and communicating with all internal departments to ensure the timely and accurate execution of orders. Additionally, you will be responsible for problem-solving, managing complaints, and documenting all communication in our CRM system.

Qualifications of the Services Coordinator of Large Orders & Key Accounts:

• Experience in managing large customers or key accounts
• Customer service experience
• Associates or Bachelor's degree in Business, Business Administration, or similar (preferred)
• Proficiency in Microsoft Outlook and Teams
• Ability to handle and manage a high volume of projects
• Experience with ERP and CRM systems
• SAP experience (not required but a plus)
• Ability to type at least 50 words per minute with high accuracy
• Strong organizational skills with attention to detail
• Capability to manage multiple projects and work efficiently
• Ability to work at a pace exceeding the average
• Ability to work in-office, five days a week (Monday through Friday)

Responsibilities of the Services Coordinator of Large Orders & Key Accounts:

• Management of Large Orders (Exceeding $50,000): The candidate will be responsible for the end-to-end management of orders exceeding $50,000. This entails developing and executing detailed project plans, setting deadlines, and monitoring and documenting progress. The candidate will also be responsible for entering all related communications into the CRM system, particularly in the context of order follow-ups. Effective management of project scope, scheduling, and cost variations is essential.
• Management of Key Accounts: The candidate will progressively assume responsibility for Key Accounts as workload permits, beginning with the largest global account. Responsibilities include entering and managing all customer purchase orders, performing quoting activities, and liaising with various departments such as MRP Controllers, the Shipping Department, and Freight Carriers to ensure the timely and accurate execution of orders. The candidate will communicate order status to customers, address and resolve any issues that arise, manage product returns, log customer complaints or concerns in the CRM system, and provide the necessary documentation throughout the order process.
• Quality and EHS Compliance: Support and uphold the Quality and EHS policies of the organization.