Charlotte, NC
Account Manager
Customer Success Manager
Location: Charlotte, NC
The Account Manager will be responsible for managing key customer accounts in a manufacturing setting. This role involves building strong customer relationships, supporting commercial activities, and collaborating with internal teams to ensure successful customer programs.
The ideal candidate is focused on building relationships, has a strong commercial mindset, is well-organized, and can effectively work with both customers and internal teams. They take ownership of customer accounts, have knowledge of manufacturing processes, and can manage complex relationships while supporting long-term business goals.
- Manage and enhance existing customer relationships
- Act as the customer advocate internally and represent the company externally
- Coordinate RFQs, quotations, pricing, and customer requests
- Collaborate with internal departments to address quality, delivery, and commercial issues
- Conduct account reviews, forecasting, and strategic planning
- Monitor customer satisfaction and identify areas for improvement
- Ensure effective communication and collaboration throughout the product lifecycle
Requirements
- Experience in account management in a manufacturing environment
- Experience working with Automotive OEMs, Tier 1, or Tier 2 suppliers
- Ownership of RFQs, quotations, and proposals
- Commercial experience, including pricing, contracts, profitability, and negotiations
- Ability to work cross-functionally with various internal teams
- Experience in managing customer issues, quality concerns, and ongoing support
- Strong communication and relationship management skills
- Proficiency in ERP systems, Microsoft Excel, and business reporting tools
- Experience in conducting business reviews, forecasting, and account planning
- Some travel required