Columbus, OH
Account Manager
Client Relations Manager
Location: Columbus, OH
The Client Relations Manager will be responsible for managing key customer accounts in a manufacturing setting. Building and maintaining strong long-term relationships with customers, collaborating with internal teams, and supporting commercial activities are key aspects of this role.
The ideal candidate will be relationship-focused, business-savvy, well-organized, and comfortable working with both customers and internal teams. They will take ownership of customer accounts, possess a good understanding of manufacturing operations, and effectively manage complex customer relationships to support long-term business goals.
- Manage and enhance existing customer relationships
- Act as the liaison between customers and the company
- Coordinate RFQs, quotations, pricing, and customer requests
- Collaborate with internal departments to address quality, delivery, and commercial issues
- Conduct account reviews, forecasting, and strategic planning
- Monitor customer satisfaction and identify areas for improvement
- Ensure effective communication and collaboration throughout the product lifecycle
Requirements
- Prior experience in account management in a manufacturing environment
- Experience working with automotive OEMs, Tier 1, or Tier 2 suppliers
- Ownership of RFQs, quotation preparation, and proposal management
- Commercial expertise including pricing, contract negotiations, profitability analysis, and customer interactions
- Ability to collaborate with various internal teams such as Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing
- Experience resolving customer issues, handling quality concerns, managing engineering changes, and providing ongoing account support
- Strong skills in customer relationship management and communication
- Proficiency in ERP systems, Microsoft Excel, and business reporting tools
- Experience in conducting business reviews, forecasting, and account planning
- Some travel required